UPDATED - MONDAY 6 APRIL 2020 AT 09:00HRS (BST)
The COVID-19 (coronavirus) outbreak has created an unprecedented and challenging situation, and Hebridean is aware that many guests are anxious about what it means for the cruises they have booked with us. At Hebridean, we are doing everything we can to help you and we wish to reassure you that, whilst we know these are difficult circumstances, we appreciate your patience.
From 20th March, we have suspended all cruise operations up to departures commencing 5th May 2020 and are currently in the process of contacting guests who have a cruise departure within this period. Therefore, should your cruise depart after 5th May 2020, we would appreciate that you do not call us at this time
We will be in touch with you regarding your cruise soon as we work on a chronological week-by-week basis, aiming to provide at least 21 days-notice of our decision regarding further departures.
We thank you for your patience and understanding.
Following government instruction our office is now closed. However, our shore-based team is on hand to assist you from home based work-stations from Monday to Friday 9am to 5pm.
Should you wish to contact us, please email in the first instance firstname.lastname@example.org, but should you need to urgently speak to a member of the team please use one of the following options:-
• If you have a query regarding a cruise which has been cancelled or you wish to rebook from a cancelled cruise for a future date, please dial 01756 704706 or 01756 704708.
• If you wish to make a new reservation or pay your final balance or if you have a cruise booked for later this year and wish to discuss your travel arrangements, please dial 01756 704737.
• If you have a query relating to accounts payable, please dial 01756 704719.
• For all other queries please dial 01756 704706 or 01756 704708.