Abigail Stevens – Sales Consultant

Abigail is the newest member of the reservations team. Born and bred in Yorkshire, she studied Travel and Tourism at Craven College in Skipton. Abigail originally joined Hebridean as maternity cover in February 2016 and was offered a permanent position later the same year.

Since joining the team Abigail has become one of our travel experts, booking flights, trains, hotels and chauffeur cars on behalf of guests, as well as taking cruise reservations and completing many of the administrative tasks within the sales department.

Abigail has a close family connection with Hebridean as our Reservations Manager Lisa White is her auntie! Abigail has previous experience in a customer service environment having worked in a number of local restaurants whilst studying at school and college.

What have been the most enjoyable aspects of the job so far?

I enjoy talking to guests on the telephone and also the opportunity of meeting as many guests as possible at events such as the Ilkley Literature Festival and cruise shows.

I also greatly enjoyed the opportunity to visit Hebridean Princess last year, it makes the job much easier when you have experienced the product. I took great pleasure from the atmosphere and ambience of the ship, the delicious cuisine and meeting all the crew, in particular Chief Purser Dave Indge and his bad jokes!

What do you enjoy doing in your spare time?
I like to keep fit at the local gym after work and also enjoy travelling abroad, dining out
and music festivals. I have recently passed my driving test and love driving my new car around the scenic Yorkshire roads.

What do you think are the most rewarding aspects of the job?
The most satisfying part of the job for me is building a rapport with the guests and helping to ensure that they have a truly memorable holiday and return to cruise with us time after time.